Automatic call record – Access to all conversations.
Automatic call record feature automatically records all outgoing calls for defined users and devices. Setup and play individual message to inform your customers about the recording. All recordings will be accessible from the event list.
Depending on the automatic call record package you choose for your company, you will be able to save as many calls as you want and have them stored to access them and analyze the flaws of your communication strategy.
While you have full access to all the conversations with your customers, you can take the process to the next level and communicate with them using announcements.
These announcements can be customized by your team and can be used for outbound or inbound calling. Considering that an automatic call record service has to respect the law of the United Kingdom, the announcements will be played and delivered to the customers before the recording begins in every call.
How does automatic call record work?
Recordings can be turned on by one of your team members, or they can be customized in regards to what your preferences are. The whole process can be enabled for one or more customers, and you can download or listen to the recordings anytime.
The whole point of this automatic record package is to improve the communication with your customers, to offer better support, or to analyze certain aspects of the ways you communicate with the exterior.
How many conversations can be stored?
It depends on your needs, and most importantly, how much space do you need or the number of customers you have.
You can always turn off the recording in case you do not need it and can be turned on anytime. If the storage space is limited, this is how you can use it wisely.